Refund & Cancellation Policy

1. Developer accounts

Developer accounts are free. We do not charge developers to take a standard assessment or to receive a verified badge — a badge is earned by passing the evaluation, never bought.

Pro is an optional one-time pass (30 or 365 days) that unlocks the priority queue and the full multi-stage report. It is not required to receive a badge, and paying for it never guarantees one.

2. Pro passes — no subscription, nothing to cancel

Pro is sold as a single payment that covers a fixed term. There is no stored card and no automatic renewal, so there is no cancellation step and no recurring charge to stop. Your access simply ends when the pass does.

Buying another pass while yours is still active adds the new days to your existing expiry rather than replacing it.

An unused pass can be refunded in full within 14 days of purchase. Once the pass has been used to access Pro features, the term is treated as consumed and is not refunded pro rata.

3. Company plans (Teams, Enterprise)

Company plans are invoiced directly rather than sold through self-serve checkout, so billing terms — including the notice period — are set in the signed order or pilot agreement. To change or end a plan, reply to the invoice or email support@taqeem.tech before the next invoice date.

We do not offer pro-rata refunds on an invoiced period that has already started, because the service is consumed continuously rather than delivered as a one-off product.

4. Refund requests

If a paid feature does not work as described, or you were charged in error, email support@taqeem.tech with your account email, the amount in EGP, the EasyKash reference (it appears on the payment result page and in your confirmation), and the date of the charge.

• We aim to acknowledge refund requests within 2 business days.
• Approved refunds are returned to the original payment method.
• Bank or payment-processor timelines apply; typically 5–10 business days after approval.
• Cash-voucher payments are refunded to the wallet or bank details you provide, since there is no card to reverse.

5. Paid assessment retries

A paid retry covers one additional attempt at the same coding stage and clears the retry cooldown. It does not change the pass mark and does not guarantee a badge. If that retry cannot be started because of a fault on our side, the retry payment is refunded in full.

6. Non-refundable circumstances

Payments are not refundable where:

• A Pro pass has been used to access Pro features and the request falls outside the 14-day unused-pass window.
• An assessment was completed and an AI evaluation report was successfully generated and delivered to your account.
• A retry was used and the assessment reached a terminal result.
• The request is made more than 14 days after the charge, except in cases of service failure.

7. Disputes

Disputes are handled by email. We will provide the transaction record for the charge in question so it can be reviewed with your bank or payment processor.